Help
Support.
The answers below cover the common cases. For anything else, email [email protected] and the developer will reply.
Do I need an account or an internet connection to play?
No. TowerTime is fully playable offline, with no account and no data collection. Your saves live on your device. Cloud backup and multiplayer are optional: one tap in the game turns on cloud with a guest account (no signup, no email needed).
What's the difference between a guest account and Sign in with Apple?
A guest account is created with one tap and is tied to a key stored on your device. It's the quickest way to back up towers. Sign in with Apple links that same account to your Apple ID, which is what lets you get your towers back on a different device. You can start as a guest and add Apple sign-in later without losing anything.
How do I get my towers back on a new device?
If you used Sign in with Apple: install the game on the new device, open the cloud settings, and sign in with the same Apple ID. Your towers come back with you.
If you were a guest only, the account is tied to your old device's key, so sign in with Apple on the old device first if you still have it. That links the account so it can follow you. If the old device is gone, email [email protected] and we'll do our best to help.
How do I delete my account and data?
In the game: open the cloud settings and tap Delete account. Or email [email protected] and ask. Either way, your account, saves, snapshots, friend connections and reactions are erased, and the deletion is completed within 30 days. Towers saved locally on your device are yours and stay put unless you delete the app. Details are in the privacy policy.
How do I report a player or offensive content?
Email [email protected] with the player's display name or friend code (or the tower snapshot's title) and what you saw. Reports are reviewed by a human and offending content is removed. You can also block any player in the game, which immediately hides you from each other.
Something else is broken.
Email [email protected] with what happened and, if you can, your device model and iOS version. Beta feedback through TestFlight's built-in feedback button works too, and screenshots attach automatically there.
Contact
Support and everything else: [email protected]. Every email gets read. How we handle your data is in the privacy policy.
TowerTime is an original work and is not affiliated with, endorsed by, or associated with SimTower, Maxis, OpenBook, or Electronic Arts.